Career Category

Information Systems

Job Description

Responsibilities:

•Business relationship management:

• Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about IS services, SLA’s and service road maps
• Drives alignment of IS service roadmaps and local business needs, plans and priorities
• Participates in country leadership team meetings, presenting strategic IS topics and leading IS related discussions as appropriate
• Provides country leadership oversight and progress updates of IS portfolio of local demand, projects, escalations, improvement actions and other relevant developments
• Plans and drives end-user communications to inform / update and get feedback from users about key IS developments / changes, IS processes and IS capabilities

•Service delivery management & escalation:

• Works with IS service owners / teams to ensure IS service delivery in line with commitments and SLA’s
• Reviews IS service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users
• Drives service issue escalations up the IS management chain towards resolution
• Oversees performance of local MSP / vendor (staffs) delivering global IS services

•Service delivery development:

• Work with IS service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps
• Coordinates or supports local deployment of global IS service projects

•Information management:

• Advises business leads and ensures local systems adhere to Amgen’s requirements and policies regarding security, compliance, reliability, functionality and continuity
• Advocates adoption of available global IS services, platforms and capabilities
• Analyses local systems against global IS services / roadmaps and proposes migration plans accordingly
• Advises business leads on applying generic IS best practices related to data & information management and automation of business processes
• Manages / guides new IS demand as raised by local business leads / users in accordance with defined IS processes
• Analyses technology aspects of business improvement ideas and plans and proposes initial IS project or delivery plans accordingly
• Plans and manages IS components of local IS driven business projects

Qualifications

Minimum requirements

• University degree from a related field
• Minimum 5 years experience in a similar role including 2 years line management experience
• Broad working knowledge of key IS domains & layers incl.: application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies
• Experience in information / application management, IS service management and IS project management
• Experience in IS (team) management and governance for an organization unit
• Experience in development of processes / SOP’s,  policies and associated documents
• Experience in team-oriented, cross-functional, global, virtual collaborative environment

Preferred requirements

• Fluency in written and spoken English
• Experience in Salesforce or AWS technologies
• In-depth knowledge of IT industry
• Experience in pharmaceutical industry and exposure to working in regulated environments
• Knowledge of pharmaceutical business processes and operations
• Proven record of (1) information / functional IS analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics
• Experience in applying IT best practice methodologies: ITIL (v3), PRINCE2 and Agile / DSDM

Competencies

• Displays strong management and delegation skills
• Applies conceptual thinking operating at strategic / tactical level
• Demonstrates excellent communication and presentation skills
• Possesses strong negotiating and influencing skills
• Demonstrates excellent organisation and time management skills
• Routinely applies analytical skills to solve complex problems
• Exhibits leadership / authority, coaching and motivation abilities

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

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