Roles & Responsibilities:

• Day to day support of the Shanghai, Beijing and any additional offices IT and Telecoms environment;

• Administration and co-ordination with local vendors in respect to administering PABX’s, landline phones, mobile phones and MFD’s

• Call logging & management of the IT Service Request Database including regular liaison with IT hardware maintenance providers

• Monitor daily backups, manage asset database and control software register

• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals

• Regular visits to key site offices if necessary

• To support and monitor the existing infrastructure and perform preventative maintenance work

• To plan manage and implement various projects and upgrades to meet company’s goals

• To assist in designing and documenting infrastructure processes, procedures and standards to maintain or prepare system and software documentation as directed

• Participate in the Change Management processes, which includes management of entire lifecycle – from planning, impact analysis to remedial actions

• Liaise with the Business, build positive working relationships with the business and assist with submissions.

• Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)

Requirements:

• All round IT support specialist with at least 4 year experience of hands-on, remote and telephone support within a corporate environment

• Administration of Active Directory and Exchange mailbox’s

• Hands-on experience on LAN, WAN and support on several implementations

• Experience of management of core IT applications such as email, anti virus, systems management, user provision and patch management

• Proven track record of working in a support environment

• Ability to support a wide range of desktop applications (e.g MS Office, Project, etc)

• Basic understanding of managing hardware and software assets and control software register

Core Behavioural Skills:

• Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language

• Team-player

• Analytically minded, able to break down and understand information

• Strongly customer-focused, used to providing support to demanding users

• Strong organizational skills, to manage and prioritize a large variety of tasks
• Good Command of Written and Oral English

上班地址：淮海中路300号K11大厦3903室