本职位属于外派职位，工作地点在韩国丽水，需要长期在韩国客户方工作，每年可以回国探亲4次，每月有住宿补助和餐补。

要求：有ITO helpdesk/ onsite support 经验，朝鲜族，韩语沟通无障碍，英文读写，有F4签证。

Essential Duties and Responsibilities: Perform hardware and software support of all Birla Carbon end-user laptops and desktops systems, including, but not limited to: software programs, hardware devices, operating systems, audio/video technology, mobile devices, and multi-functional devices. Assist clients in the configuration of mobile and tablet devices such as iOS (iPad/iPhone), and other mobile operating systems. Document problem resolution and close incidents in ticket tracking system, escalate to the appropriate team when needed, and distribute new knowledge with team members and users when appropriate. Responsible for installation and configuration of computer hardware, systems, and applications for new and existing users. Diagnoses and resolves recurring hardware and software faults as needed. Employs existing tools and resources to resolve issues and provide reports. Perform meeting room and conferencing support and assist in presentations involving desktop setup, use of Power Point and other media tools. Handle hardware recommissioning and/or disposal preparation. Supports patching end points and the desktop environment by ensuring best practices are executed. Perform other duties as required. Qualifications: 3+ years of experience in Desktop Services Support in an Enterprise Environment. Lift and carry up to 50 pounds of equipment short distances. Crawl under desks reaching into narrow spaces. Audio acuity adequate to accurately receive information by telephone. Hands on experience supporting Windows 10, and Windows 7 and Microsoft Office Suite of Applications. Hands on experience supporting Mobile Platforms (iPhones, IPADs, etc) Hands on experience supporting IP Telephony Solid understanding of PC hardware, software installation and configuration. Work under little supervision. Must have a good balance of technical aptitude and customer service skills.

上班地址：深圳街86号国家创业园E座4楼

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Stefanini is a global IT service provider, listed as one of the top 100 outsourcing companies in the world by IAOP. Stefanini has over 24000 employees in 40 countries across Latin America, North America, Europe, Africa, and Asia. Stefanini provides onshore and nearshore IT consulting, systems integration and Outsourcing to Fortune 500 enterprises as well as large and medium sized companies across the world. These clients include businesses in pharmaceutical, telecommunications, construction, oil and gas, logistics, consumer goods, manufacturing, travel, transportation, automotive, power/utilities, financial, technology and other industries.

Know more at： www.stefanini.com

Stefanini （斯帝芬尼）是一家专业致力于IT服务外包的跨国公司，在全球40个国家，75个城市，拥有24000多名员工，业务范围跨越拉丁美洲，北美洲，欧洲，非洲和亚洲国家，是全球服务外包100强企业。Stefanini (斯帝芬尼)公司全球总部位于巴西圣保罗，北美及亚太区总部位于美国底特律，欧洲/中东/非洲总部位于比利时布鲁塞尔。公司成立于1987年，Stefanini （斯帝芬尼） 为世界500强企业及世界各地的大中型企业提供在岸、近岸和离岸IT支持与咨询，系统集成及外包等服务。其客户包括制药，电信，建筑，石油和天然气，物流，消费品，制造业，旅游，交通，汽车，电力/公用事业，金融，科技等各行业的企业。
详细信息请参考公司网站：www.stefanini.com

吉林地址：吉林市丰满区深圳路86号国家吉林创业园E座4楼
大连地址：大连市高新园区腾飞一期二楼