This position is responsible to provide the proper and reliable 2nd / 3rd Level Support for Schenker’s digital solutions portfolio to the company’s customers and internal users.

Specific Accountabilities:

§ Manage 2nd and 3rd Level Support for Digital Solution’s service portfolio

§ Manage small Customer Projects (e.g. customized configurations/set-ups)

§ Perform administrational tasks in several areas of Digital Solution’s service portfolio (e. g. user administration, configurations, system settings, etc.)

§ Conduct trainings for Digital Solution’s service portfolio

§ Test new features / enhancements of Digital Solution’s service portfolio

§ Document new features / enhancements of Digital Solution’s service portfolio

§ Create training material for Digital Solution’s service portfolio

§ Incident Management for Digital Solution’s service portfolio

§ Communication Management with all involved requestors and parties

§ Close collaboration and alignment with global SPOCs of Digital Solution’s service portfolio

§ Assist other teams within the Business Unit “Digital Solutions” in Service Management, Demand Management, Solution Design and Test Management related tasks

§ Monitor supplier SLAs

Skills Required:

§ Profound knowledge in IT and logistics business with at least 1-3 years work experience

§ Working experience in creation of technical and training documentation

§ International experience in customer projects and service management would be highly appreciated

§ Understanding of business and IT processes

§ Customer and service orientation

§ Knowledge about support tools (e.g. ServiceNow)

§ Ability to work independently and thoroughly

§ Strong organizational and multi-tasking skills

§ Flexibility & willingness to learn

§ Fluent business English (spoken and written)

§ Profound MS Office knowledge (Word, Excel, Power Point, Outlook, Visio, etc.)

上班地址：玄武大道699-22号江苏软件园徐庄基地7栋

DB Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司, 公司总部位于德国，主要业务是为工业和贸易提供全球货物交换：陆运、空运、海运、合约物流和供应链管理。DB Schenker的65,000位员工在全球2,000个办事处贡献149.43亿欧元的营业收入。作为欧洲的陆运专家，DB Schenker借助定期运输班次所构筑起的密集公路运输或铁路运输网络，将40多个欧洲国家的重要经济区紧密联系在一起。此外，DB Schenker也专注于全球空运和海运服务，以及相关的物流服务。坐落于全球商品流转最重要的十字路口，一体化物流服务将各类运输工具有效地连接在一起，让一系列增值服务成为可能。DB Schenker在汽车、高科技产品、消费品、会展货代、特殊运输以及大型体育赛事服务方面引领全球。

DB Schenker Logistics is a global leading logistics company with the history of more than 135 years. With the headquarter located in Germany, it supports industry and trade in the global exchange of goods: in land transport, worldwide air and ocean freight, contract logistics and supply chain management. Roughly 65,000 employees at some 2,000 locations around the globe generated revenues totaling around 14.943 billion euros every year.As a specialist in European land transport, both by road and rail, DB Schenker Logistics connects all of the important economic regions in over forty European countries via a dense network of regular scheduled services. The company also specializes in global air and ocean freight solutions as well as all related logistics services. Integrated logistics centers at the world’s most important intersections where flows of goods converge create an effective link between all carriers and enable a wide range of value-added services. DB Schenker Logistics holds top positions in automotive, high-tech, consumer goods, trade fair forwarding, special transports and services for major sporting events.

迪比信可信息技术服务(南京)有限公司（英文名Schenker Shared Service Center）于2010年初成立于南京。公司作为DB Schenker的全球信息技术共享服务中心，直属于德国DB Schenker总部管辖。
成立该中心的目的包括：
向全球的内部系统用户提供技术支持服务
为全球的内部系统在新商业项目中的应用实施提供技术服务
对全球的内部系统进行持续改进研发，提升系统的功能和性能
为新系统的研发、测试以及项目管理提供技术服务

Schenker Shared Service Center was established in Nanjing in early 2010. As the global information technology shared center, it is affiliated with the German headquarter.
The purposes of its establishment as follows:
Provide IT support service for global internal system users
Provide technical support for the application of the global internal system in the new business area
Provide continuous improvement or development for the global internal system, enhancing its functionality
Provide technical support to the development, testing and project management of new systems

作为DB Schenker在全球信息技术治理上的变革创新，迪比信可信息技术服务(南京)有限公司将在信息技术领域发挥至关重要的作用，其核心价值包括标准化的系统运维、高质量的系统实施、专业的研发、测试和项目管理能力、物流信息技术人才库以及知识库。
我们需要哪些人才：
技术支持工程师
J2EE架构师
J2EE 开发工程师
Oracle PL/SQL开发工程师
ETL开发工程师
SAP BO开发工程师
PowerBuilder开发工程师
Oracle / SQL Server数据库管理员
.NET Web应用开发工程师
系统实施顾问
软件测试工程师
软件项目经理
EDI开发工程师

Schenker Shared Services Center will play a vital role in the information and technology field, as it is part of the strategic plan of DB Schenker for an innovative and integrated global IT architecture. The core values include: standardized system operation, high quality system implementation, professional research and development, testing and project management, talent and knowledge pool in logistics & IT field.
We Need You:
IT Support Engineer
J2EE Architect
J2EE Development Engineer
Oracle PL/SQL Development Engineer
ETL Development Engineer
SAP BO Development Engineer
Power Builder Development Engineer
Oracle/SQL Server DBA
.NET Web Application Development Engineer
System Implementation Consultant
Software Testing Engineer
Software Project Manager
EDI Development Engineer

为何加入我们：
国际化协作，跟德国总部以及全球各国的工程师在全球一体化的环境下协同工作
海外技术交流机会
工作流程规范，基于ITIL的国际标准化IT服务管理流程
公司的工作内容涵盖了国际物流服务中各领域的端到端IT解决方案，包括空运海运管理系统、eService客户系统、仓储管理系统、EDI系统集成等。这里的工作经验将帮助我们的员工成长为技术和物流领域知识的双专人才
工作计划安排合理规范，8小时工作制，有充足的个人时间从事个人爱好、充电学习、陪伴家人
公司重视员工职业规划及发展，全力支持和帮助员工发展和提升
作为全球共享服务中心，公司未来的业务范围将继续扩大，规模将继续增长，为员工提供了更多发展的机会
公司秉承以员工为本的人性化管理方式和企业文化

Why Join Us:
International collaboration with engineers from the German Headquarters or around the world under the global integration trend
Oversee technical exchange opportunities
Standard workflow, International standardized IT service administration process based on ITIL
Work content covering every end-to-end IT solution in all the international logistics service fields, including Air and Ocean Freight management systems, eService client system, warehouse management system, EDI system integration etc. Working here will help our employees grow into multiple talents in both technology and logistics field
Flexible working hours , 8 hours per day, more private time for developing personal hobbies, learning and accompanying family members
We attach great importance to employees’ career plan and development, fully support and help staff improvement and development
Our business scope and scale will be further expanded, providing more chances for employee development
We adhere to the harmonious management and enterprise culture based on the respect to employees’ requirement and benefits

公司福利：
五险一金（缴存比例基于月工资额）
员工商业意外险
员工商业医疗保险
员工子女医疗保险
员工学龄前子女托儿费报销
年度福利体检
每年12天以上的带薪年假，8天带薪病假
免费班车
手机话费补贴
加班餐费及交通费补贴
值班补贴
员工生日会
丰富多彩的员工活动：羽毛球/足球/篮球/瑜伽
教育资助

Our Benefits:
Mandatory five social Insurance and housing fund(based on monthly wage base)
Commercial accident insurance
Commercial medical insurance
Children’s medical insurance
Preschool children childcare fee reimbursement
Annual health check
12 days annual leave,8 days sick leave
Shuttle bus
Phone fee allowance
Overtime-work meal and transportation allowance
On duty allowance
Birthday party
Colorful activities: badminton, football , basketball, and yoga
Education funding

Please Contact Us and Welcome Your Joining!
www.dbschenker.com