PRIMARY FUNCTION: Provides desktop, basic application, and telecom support at Eaton locations. This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks – especially LAN, PCs, Servers, Telephony, and related systems. Possesses a detailed technical understanding of existing systems. Performs testing and evaluation of systems as part of a team. Performs analysis of system related issues. Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization. At smaller locations, this position may be responsible for all IT initiatives and directives that impact the location. They may also be the primary IT SIS point of contact for business leadership at the site. ESSENTIAL FUNCTIONS: Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix. Provides desk-side support at sites and, at smaller sites, may be the main point of contact for desk-side support. Participates in IT initiatives. May be the lead for smaller initiatives. Participates on projects as directed by IT Site Infrastructure Support (SIS). May lead smaller projects. Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites. Gathers information needed to support IT business metrics. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management. Implement software and hardware upgrades to support IT initiatives and comply with established standards. Maintain infrastructure in order to decrease downtime and maintain quality. Stay current with industry trends in Information Technology advancements Partner with other groups to seek out opportunities to increase end-user operational efficiency Provides guidance and/or escalated support and problem resolution to more complex issues. #LI-AR7 Qualifications SPECIALIZED KNOWLEDGE: Microsoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, basic telephony. A Bachelor’s degree with one to three years’ experience preferred (or minimum of an Associate’s degree) and ITIL, MCSA, or comparable certification desirable. Under the direction of a project manager participates in projects of various scale. Fundamental knowledge of, and training in Eaton project management processes and methodology Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation ADDITIONAL INFORMATION Critical contact for infrastructure outages that cause negative business impact. Work environment ranges from office to manufacturing floor situations. May be contacted after hours for emergencies. Must be able to work well under pressure. Travel – 10-25%. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Information Technology Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No