JOB DESCRIPTION

IT Application Manager, CRM/E-commerce - will be responsible for leading a team of IT professionals in managing CRM/E-commerce/other customer-facing applications across companies. The position will be a focal point to business customers for requirements gathering and will ensure their needs are clearly understood and translated into system requirements.

Job Responsibilities

• Manage CRM/E-commerce/other customer-facing applications across Praxair companies in China.

• Direct all phases of IT application project life cycle, i.e. user requirements definition; risk assessment; systems analysis and design activities; application programming and testing; training and documentation; software package selection and implementation.

• Manages multiple projects according to the Praxair global IT project management methodology. This includes activities such as documenting scope and resource plans; managing project plans; and managing project teams to ensure tasks are completed on time and within budget.

• Hand-on works are required in requirements gathering, documentation, designing, developing and testing in implementing and maintaining the business systems.

• Lead a team of IT professionals from internal and external resources.

• Manage the suppliers in system implementation and exist system maintenance.

• Cultivates the client relationship by developing an in-depth understanding of their needs and ensuring that the group's efforts are directed towards meeting the objectives of the client

• Coordinate with other global teams including system architects and development teams to assess the technical feasibility of the requirements develop the solutions and support systems testing.

• Proactively advice on process optimization with the best practice in the industry
  

  EDUCATION AND EXPERIENCE

• Bachelor Degree or above in an Information Technology or Business Systems related discipline.

• Minimum 12 years working experience in a business analysis or application implementation role in large scale MNC environment.

• Minimum 5 years’ experience in leading a team of IT professionals to deliver multiple medium –large implementation projects and maintain business systems in a heterogeneous environment

• 10+ years of demonstrated experience in analysis/design/test /implementation and administration of a large scale business system.

• 10+ years working experience in managing multiple projects, following project management methodologies and supervising project team staff.

• Broad business knowledge in sales/ customer services/marketing

• Must be able to work with technical and non-technical staff at all levels. Skilled in interpreting customer requirements and proactively turning them into solutions.

• Solid skill and knowledge in one or more of following systems /development platforms

  • CRM, MS Dynamics is preferred

  • E-commerce platform, include web, APP and WeChat

  • MS SQL and Oracle Database

  • ERP ( SAP SD or Oracle JDE in sales/logistics),

  • BI reporting system (Oracle Business Intelligence )

• Willing to work in a fast pace, dynamic and high pressure working environment while providing timely, effective and accurate deliverables

  
  

  Other Skills and Personal Attributes

• Strong analytical skills and attention to detail.

• Ability to work successfully in a cross-functional team environment.

• Strong written and verbal communication with solid presentation skills are a must.

• Excellent time management skills, and the ability to prioritize and multi-tasks.

• Fluent in English.
  

上班地址：芳甸路1155号浦东嘉里城23楼