This is an IT Business Lead Analyst position in the Workflow team within the Automation/STP COE of Operations Digitization & Technology. Primary responsibility of this position is to work with business, operations teams and gather the requirements for all workflow initiatives.

Description

• Perform E2E analysis of complex business processes and come up with requirements for automation
• Serves as a liaison between the Business, Operations and IT
• Provide project lead responsibilities as needed for multiple concurrent projects
• Resolve problems concerning the projects; contact vendors for support when necessary; facilitate resolution to risks/issues and resolve problems involving clients with optimum speed and efficiency
• Acts as a technical resource and may provide system support for requirements, testing, and project management tools
• Formulates and incorporates successes and lessons into best practices
• Contact with users, external service providers, and other technical specialists as needed
• Work with business and technology to research and resolve issues
• Participate in meetings with project teams and business stakeholders to understand and/or drive business decisions and requirements
• Demonstrated experience managing multiple work streams
• Partner with key resources to determine architectural direction
• Collaborate with product managers in developing a strategy and road map to provide compelling capabilities for the business community that helps them succeed in their business goals
• Establish and build key relationships and partnerships across business, technology and operational lines
• Facilitate complex design work, advanced trouble-shooting, performance tuning and process improvement
• Leverage a solid understanding of Citi software development, project management, vendor management, and production incident processes to create efficient and sustainable work processes

Qualifications

• Technology-related Bachelor’s degree
• Minimum 10 years’ experience in Software Design and Development leading large efforts and resolving complex problems
• Experience with Pega or workflow products is a must
• Experience with working on business process management BPM solutions
  • Understanding business process management and translating them to BRD/Functional spec/Use stories and ability to limit Pega customization
  • Help class structure design from the perspective of the business needs
• Strong analytical, verbal and written communication skills
• Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the IT group's knowledge of and concern for users' business needs.
• Strong interpersonal skills at all levels of management; excellent teamwork skills
• Ability to present and explain technical information to diverse audiences
• Demonstrated commitment to cost effectiveness, quality customer service and operational efficiency
• Ability to weigh various suggested technical solutions against the original business needs and choose the most cost-effective solution. Ability to gain credibility to influence decision makers and influencers
• Ability to influence within and across boundaries
• Demonstrated professional project management skills including prior implementation experience in a complex, high tech environment
• Experience with Agile framework is a plus
• Familiarity with Lean process is a plus
• Experience with Compliance, Information Security is a plus
• Experience with working on business process management BPM solutions

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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