Das Bosch Engineering Center Linz entwickelt und fertigt innovative Technologien für den gesamten Antriebsstrang in den Marktsegmenten Electrification, Passenger Cars, Commercial Vehicles und Off-Highway. Mit unseren zukunftsweisenden Mobilitätskonzepten gestalten wir mit innovativen Lösungen weltweit den Wandel der Mobilität mit. An unserem Standort in Linz entwickeln wir innovative Produkte rund um den Antriebstrang für unsere internationalen Kunden.

- IT engineer in Bosch group's IT Global Operation Center located in Suzhou, with focus on Critical ticket lifecycle
management
- Provide 8(hours/day)/7(days) coordinates real-time response to critical tickets from identification through resolution
- Evaluate the severity of every incoming issue, ensure the final critical incidents are addressed to the appropriate
support groups and to be solved in the quickest manner
- Lead the collaboration mode during critical ticket lifecycle, pull in appropriate parties to support, take the escalation
function as needed
- Collaborate with product, solution team to align the improvements on product/service/solution to reduce the
occurrence of critical incidents
- Create and manage reporting on critical incidents and defined KPIs
- Establish continuous process improvement cycles where the process performance, activities, roles and
responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable

• Bachelor's degree in computer science or diploma with relevant technical discipline and experience is preferred
• 2+ years IT operation related working experiences
• Generic /Broad IT infrastructure/application knowledge
• ITIL Theory with above intermediate operation module know-how
• Be familiar with data analytic tools and know-how of python is perferred
• Highly motivated, target oriented and able to work independently
• Good customer orientation, ensuring IT services to the customer in the continuous way with customer satisfaction
• Good consultation/negotiation/persuasion skill with high influencing competence
• Good communication skills, reliable and trustworthy and able to work in a global context
• Able to work at flexible working hours (work at the weekend)
• Fluent in English (written and spoken)

● 该岗位内部推荐奖金为人民币3,000元整（仅限博世内部员工申请），具体请参见《博世中国内部推荐政策》。
● Internal Referral bonus of this vacancy: RMB3,000 (Valid only for Bosch associates). For the detailed regulation, please refer to <Bosch China Internal Referral Policy>.