Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come in and join our team as IT Nexthink Consultant in IT Infrastructure! (Located in Spain) A Certified Nexthink consultant or competent professional with around 8 years of IT experience including 5+ years of extensive experience in PowerShell scripting along with ITIL process like Incident Management, Problem Management and Change Management. Tasks and Responsibilities Manage and operate Nexthink tool daily which includes Nexthink analytics, proactive monitoring, create investigations, campaigns, surveys, Dashboards, reports, engage the end-user to help fixing the problem proactively, troubleshoot and perform the RCA, make sure the defined KPIs are met, automate wherever possible. Responsible for installation and configuration of Nexthink on Modern Workplace clients Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Develop Remote Actions based on Windows PowerShell and advanced Nexthink Scores based on XML Identify area of automation for issues being reported Implement and maintain Nexthink tool interface integration for e.g., ServiceNow, chatbot. Support customers initiatives on Nexthink areas of operations Being able to translate analytics findings into appropriate content Perform strategic analysis of business problems to identify and evaluate options/alternatives. Develop metrics, dashboard/scorecard/reports for insights and data visualization. Drive & Engage problem elimination actions to enhance the overall service. Engage with platform partners to enhance tool functionalities &/or to address issues with the tool. Detect and indicate the possible root cause of proactive incidents that the monitoring tool flags. Provide troubleshooting to fix potential incidents proactively for the End-users Creates reports and proposed actions on class issues that affect more than 10 users and can become Problem or Change records. Able to develop customized scripts based on PowerShell/ other scripting language to automate manual tasks. Qualifications Working experience on Digital Experience Monitoring tools like Nexthink, Systrack any other industry standard tools Experience on end user computing common issues and proper ways to solve it for enterprises Good hands-on experience on Microsoft windows clients support and proficiency in issues that could be seen in an end user environment Understanding on how various components works in end user environment Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting Microsoft windows clients for issues and understand the architecture of Windows clients. Need to have innovative approach as problems might be unique and need to use different RCA techniques. Expert knowledge in workplace automations Sound knowledge in Service development and product Lifecyle management Practical knowledge off anyone scripting language in PowerShell / Visual Basic / shell scripting Expert in Incident and Problem Management processes and procedures. Extensive technical knowledge on end user computing Good knowledge of IT operations in challenging environments Experience on integrations with ServiceNow event management. Good knowledge of ServiceNow CMDB & CSDM data model Good knowledge on the third-party integrations like chatbot, Microsoft ecosystem with Nexthink Strong knowledge on ITIL & ITSM with proven experience. Excellent knowledge of Microsoft Windows and its applications Excellent collaboration skills including analysis, brainstorming, communication, teamwork. Self-starter and innovator. Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights Excellent communication skills. Ability to communicate effectively to the teams as well as IT executive management Excellent troubleshooting abilities Critical thinking, Deductive thinking, Problem solving skills. Must work well in a team environment Must be able to effectively lead self as well as others either directly or indirectly Must be organized and meticulous in work Must have strong reporting and analytical skills Must be highly result oriented Ability to communicate proficiently in English, both written and verbal Formal training in conflict management and negotiations desired Being part of our team: Our global team: Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of: diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Curious about our culture? Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación. Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento -independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente- nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la sociedad. #LI-AV1 Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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