DSM – Bright Science. Brighter Living.™

Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com .

Key Areas of Accountability / Responsibility

The main key areas of accountability and responsibility are divided in 7 areas:

• Responsibilities within ICT usage for ensuring that end-users are well equipped and instructed in the optimal usage of IT workplace and infrastructure services
• Responsibilities to engage Business Partner and Business Management organization to receive adequate support from Site Management for the appointment and resource availability of local resources or business contact persons.
• Responsibilities to investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
• ICT Service Exceptions
• ICT Communication
• ICT Service and Process Management
• On-site support activities
  

The Ideal Candidate

• Bachelor IT or equivalent (HBO)
• Knowledge of operational ICT procedures and processes regarding the delivery of contracted services is essential;
• Knowledge of ICT Technical Infrastructure;
• Knowledge/understanding of Business use of Enterprise applications (SAP, CRM, Documentum), administrative applications, and technical (manufacturing and research) applications;
• Knowledge of business needs and practices related to the use of ICT resources and services;
• Knowledge of the System Management tool Remedy for ticket handling and other tools like Portal, Vendor databases, reporting tools;
• Information Technology Infrastructure Library service delivery knowledge, preferably ITIL foundations;
• Basic Project Management skills, preferably PRINCE2 Foundation.
• Strong service delivery skills;
• Strong problem solving skills;
• Strong social interaction skills;
• Team player who fosters teamwork in a global, multicultural and virtual context (cultural sensitivity).
  

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.