Bring your career aspirations to life with AIA!

Responsible for providing technical assistance to end-users with professional manner, troubleshooting, diagnostic computer issues, hardware, software and log all incidents ticket to incident portal.

• Offer technical support to end-users and troubleshoot computer problems, defects;
• Advise end-users to submit ticket and assign tickets to appropriate support group and closely monitoring and ensure timely response or resolve as per service level agreement (SLA) defined;
• Regularly review tickets status, follow up and escalate to team leader for actions taken on the delay or aging tickets;
• Set up computer operating system, MacBook, install approved software on workstations;
• Remediate workstations vulnerabilities and ensure all software on workstations are licensed as per IT policy;
• Register IT Fixed Asset, track asset list and report for any abnormal asset condition or status;
• Perform daily morning health check for IT connectivity as per internal checklist;
• Take rotation support or standby on non- business days or hours;
• Others IT related tasks assign by team leader.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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