Eaton’s IT team is looking to hire a Site Infrastructure Support (SIS) Zone Manager – Western & Canada Zone to join our team. This position can be based at our Irvine, CA, Los Angeles, CA or Beachwood, Ohio facilities. Position Overview: The primary function of this position is to provide leadership and guidance to their team, build organizational capabilities, as well as act as a point of escalation for customers at Eaton around their infrastructure issues and needs. Our customers include all of Eaton’s users (local and remote). Team members will consist of a mix of co-located/remote employees. This position will manage a large team of Site Infrastructure Support (SIS) analysts for the Western & Canada Region/Zone. The SIS organization is a global customer-facing organization focused on providing 2nd level client infrastructure support to all of Eaton’s internal PC users. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Responsibilities: This person will have experience in IT infrastructure (PC, printer, network, server, mobile devices, phone systems), with expertise in PCs and peripherals. They must also possess an understanding of service desk operations and IT Service Management (ITSM), including incident, problem and change management. Will provide site infrastructure support at locations and is the escalation point of contact for infrastructure needs and issues. The person will provide day-to-day leadership and guidance for more complex issues, ensure adherence to IT strategic plan, coordinate with other IT teams as needed and required, ensure appropriate deployment of standard ITSM processes of change management, incident management, problem management and project management to drive efficiencies, improve customer satisfaction and drive compliance with operational metrics. The person will also partner with asset management in procurement, inventory as well as the overall client lifecycle, ensure software standards and license compliance, responsible for meeting all financial commitments as prescribed by the organization, and foster the education of customers with each interaction. Responsible for leading a large team of SIS Analysts, including day-to-day management, performance reviews, employee life cycle, counseling, career development planning, regular staff meetings and 1 on 1 meetings. This person will drive for results to meet and exceed expectations, while understanding that customer service is of utmost importance. The person has proven ability to make good decisions based upon a mix of analysis, experience, global and cultural factors, and judgment, experience in dealing with senior leaders within an organization, and has the ability to establish and maintain open and candid relationships with employees and customers. Will lead medium to large size application, infrastructure, and operational excellence initiatives as needed related to site infrastructure within the Western & Canada Zone or within North America. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s Degree from an accredited institution is required Minimum Five years of management experience or a total of eight years’ experience within IT. No relocation is being offered, candidates must reside within 50 miles of Eaton Center in Cleveland, Ohio, Los Angeles, California, CA or Irvine, CA to be considered for this opportunity. Must be legally authorized to work in the United States without company sponsorship This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee Preferred Qualifications: ITSM knowledge and experience - ITIL certification preferred Position Criteria: Proven ability to manage a remote, virtual team. Direct or Functional Management experience within a company similar in size and scope to Eaton. Experience with senior leadership interactions - IT & customer. Project management knowledge and experience. Makes good decisions based upon analysis, experience, global and cultural factors, and judgment. Sees the big picture and ensures alignment of own team’s work with Eaton’s overall strategies and long-term success—ensures the team knows the right things to be working on (or not working on), based on this alignment. Builds organizational capability by engaging, developing, motivating, and accurately assessing others. Effectively interacts with others, establishing open, candid and trusting relationships. Critical contact for any IT outages that cause negative business impact - may be contacted after hours for emergencies. Must be able to work well under pressure. What you’ll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2021 revenues were $19.6 billion, and we sell products to customers in more than 175 countries. We have approximately 86,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Information Technology Region: North America – US/Puerto Rico Organization: Corporate Sector Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 25 % of the Time