IT EUC Technical Specialist

Who are we?

SDL is the global leader and innovator in language and content management technology and services. We enable companies to create meaningful digital journeys and form important emotional connections with their global customers by powering the creation, translation and delivery of relevant, personalized content to make understanding possible. We are a dynamic, collaborative and globally diverse team, working together to completely transform how the world communicates and connects with one another through content. If you like making an impact, helping others, taking a fresh look at processes and tools, furthering an open an innovative culture and tend to generally look at even the smallest task in the context of how it impacts the overall organization – we should talk!

What is this role?

To drive the development and implementation of EUC initiatives and align business requirements with best practice.
The key themes of the EUC function are to organise and innovate the delivery EUC resources within SDL. The EUC role be responsible for standardising using best practice techniques to ensure repeatability and consistency. The ability to streamline provisioning and delivery processes are also key aspects to the success of this role.

The EUC Technical Specialist will have a passion for technology and will be seen as someone who innovates and leads with authority to maintain a highly functional, stable and reliable working environment for our user base.
There will be a strong release element associated to the role with primary involvement in authorising and implementing customisations and applications to the desktop environment. The management of such releases is a key element within the role so to ensure integrity and standards over our desktop environment.

Responsibilities:

• Identify and promote shared applications and infrastructure across the organisation to reduce costs.
• Work with all areas of the business to ensure that the user desktop environment fits with company requirements.
• Provide project management support relating to desktop technology development.
• Document, publish and maintain key information relating to system processes and architecture; utilising documentation tools, standard templates and the document approval processes.
• Conduct presentations, produce high level system architecture and design documents to demonstrate relevant proposals and solutions. 
• Ongoing review of desktop design whilst working to ensure a standard user experience to corporate services regardless of desktop platform.
• Continually review and improve upon the desktop environment by engaging with key stakeholders to discuss issues/concerns relating to service\system function. Take ownership of any related issues and work to manage the improvement process.    
• Develop and adhere to appropriate standards and security policies to ensure risks associated with information and IT assets are minimalized. 
• Be a leader in the development of policies, standards and guidelines that define the use of the desktop environment within the company.
• Provide support, direction, guidance and training to the global IT Support function as required.
• Carry out risk assessments against new and existing technology being sure to report and act upon any weaknesses that are discovered 
• Work with the IT licensing team to implement measures for reducing nonconformity on the desktop.
• Develop and optimise the global patch management process
• Assess new hardware, technologies and vendors, providing guidance to steer purchasing strategy.

Requirements:
Technology and Principles

• Strong Microsoft End Point Manager (SCCM, Intune) experience and knowledge
• OSD – Customised OSD based upon build/device collection variables
• Application packaging and deployment
• Windows 10 updates and servicing
• EUC device bios and driver updates
• Server OSD deployment
• Server ADR maintenance windows for updates
• Reporting services, Customs and queries
• Cloud Management Gateway
• Cloud Deployment
• Strong Windows server background with solid experience in providing EUC services including Workstation imaging, Application packaging and distribution, workstation management, Identity and security, Office365.
• Strong knowledge of Virtual and Remote Desk infrastructure and technologies.
• Strong knowledge and experience of AD, email, web, application and database services.
• Strong knowledge of role based access and EUC security enforcement.
• Exposure to cloud service.
• Knowledge of virtualisation technologies (VMware, Hyper-V)
• Demonstrates strong EUC Architectural knowledge.
• Provide guidance to senior management on EUC technologies, best practices and migration methodologies and techniques.
• Focused on minimising admin and repeat processes through automation.
• Strong scripting knowledge with an aptitude for basic programming logic (PowerShell, Python).
• Adhere to development and release principles, setting standards for build quality, versioning, documentation, testing and release strategy.

Skills and Experience

• Lead by example and inspire others through an approach based on high standards
• Strong delegation skills while able to demonstrate value and purpose in the work to be carried out.
• An aptitude to tackle and own a challenge through to its conclusion
• Advanced analytical and structured problem solving abilities with inquisitive approach to work
• Flexibility/Adaptability –fast to respond, thinks on feet, track record of adapting, thinking outside the box, open mind to new tools and changing processes
• Ideas generator and innovator: always asking Why? How?
• Understands and utilises automation and available tools, strengthening own knowledge of functionality and looking to contribute to future development
• Self-starter requiring little supervision to complete tasks independently, curious, fast moving pace, self-developer, exhibits interest in world outside SDL and seeks to learn lessons to apply internally
• Proven ability to create solutions for a variety of projects
• Constantly exceeds expectations and goes the extra mile demonstrating commitment to the task showing where persistence and extra effort has paid off
• Demonstrated interest in industry developments with regard to best practice and alternative approaches
• Can demonstrate an ability to lead and motivate a team
• Can work across different IT functions and organize resources to achieve set goals\objectives
• Good team player, ready to back up colleagues when there is need and to communicate internally as work demands
• Advanced written and verbal communication skills with proven ability to write highly technical reports and documentation
• Being able to explain complex issues in simple terms.
• Time prioritisation and management skills

Benefits:

• Infinite training, professional development and personal growth opportunities
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of innovation and opportunity.
• Great work life balance

To learn more about working at SDL go to http://www.sdl.com/about/career/

Software and Services for Human Understanding