China - Shenzhen
China - Beijing
China - Shanghai

Role consists with interfacing with local customers and providing technical support for PC, network, server and printer problems, in a mode consistent with Qualcomm Global IT Standards. Collaborate with IT Global Operations team to maintain an efficient and productive computer system environment to meet the requirements of local customers and business units. Individual should be able to support a large group of users and complex IT infrastructure environment. Responsibility: Provide onsite technical support of Qualcomm information technology/systems/applications to meet customers requirement, solve customers problems. Assist and coordinate with the user community to improve and maintain administrative productivity with regard to solving highly technical PC and network problem for efficient use of those tools including PC relative hardware and software, data communications and telecommunications. Responsible for PC service delivery and customer satisfaction. PC software image creations and system performance evaluation. Collaborate with IT Global Operations team to provide effective IT support in the area such as Windows, UNIX, networking, storage and telecommunications for local customers. Responsible for gathering, documentation, asset management, deployment and troubleshooting of desktop/laptop and associated software, servers, network, storage etc. IT system.

2+ years experience in IT operation assistance and coordination.
Multi-task and prioritize accordingly.
MS Office skills, specifically Power Point, Excel, Project (Visio a plus)

3-5 years prior work experience in IT supporting/service area for multi-national company. Familiar with client/server, Microsoft windows environment, network, virtual computing environment, UNIX compute environment. Excellent communication skills (both written and oral) Initiative and self-motivated, teamwork, also have the ability to work independently.

Bachelors in Computer Science, Information Systems or equivalent Diploma.