At Intel, we create world-changing technology that improves the life of every person on the planet.

We are looking for an Enterprise Production Support (EPS) Manager to lead an IT Operations Support team of 40 direct and indirect people to a best-in-class operations and transform it to the next generation higher value-added organization in response to the demanding needs of accelerating business growth.

As part of Enterprise Production Support organization, you will be working closely with a multi-level and multi-geo support/delivery teams, internal/external partners, and senior stakeholders defining strategy and actions to achieve operational excellence and continuous evolution of the team.

Main responsibilities would include but not be limited to:

• Set priorities for the team.
• Get results across boundaries.
• Ensure an inclusive work environment.
• Develop employees, and manage performance.
• Supervision/management of an IT function/site/corporate operation.
• Day to day functional management of the organization, to include performance management, training/developing, forecasting/reporting, and budgeting/expense control.
• Set future direction and plans.
• Ensures operation meets basic user, headcount, and quality guidelines.
• Represent operation.
• Provide training program.
• Provide day-to-day operational reporting/tracking indicators.
• Applies advanced principles, theories, and concepts.
• Contributes to the development of new principles and concepts.

Behavioral traits desired:

• Leadership and people management.
• Stakeholder management.
• Risk taking.
• Innovation.
• Ownership.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum

• Bachelor's degree in Information Systems, Computer Science, Engineering or any related field, OR equivalent experience (4 years) in addition to:
• 8+ years of relevant industry experience.
• 5+ years People Manager experience.
• 5+ years of experience with IT Operations and Support.
• 3+ years working with ITIL framework and processes.
• Advanced English.

Preferred

• Experience with SAP applications.
• 2+ years of experience working with Agile.
• ITIL certified.

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Work Model for this Role

This role is available as fully home-based and generally would require you to attend Intel sites only occasionally based on business need.