Job Nature:

• Setup and maintain system hardware and software environment in client sites
• Provide direct end-user support on PC software & hardware issues
• Provide workstation installation and software deployment, upgrade and troubleshooting
• Provide installation and configuration of various hardware devices in different IT infrastructures.
• Provide support to network, desktops, laptops, printers and peripherals
• Provide tasks management and escalation coordination

Requirements:

• Certificate holder in IT or equivalent
• Experience in desktop PC/laptop hardware installation, network and printer setup and troubleshooting
• Familiar with Microsoft Windows installation, configuration and troubleshooting
• Practical experience in IT Helpdesk environment will be an advantage
• Knowledge in firewall, router and switch installation and configuration
• Highly responsible, able to work independently and communicate effectively with business end-users
• Strong analytical and problems solving skills
• Strong communication skills in written and verbal English & Cantonese
• On-the-job training will be provided