Day to Day Responsibilities:

End user service

Service Management – PC, Network Printer, Handheld device etc…

Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools

Participating in the establishment, review and audit of ACE/ISO processes

Identification of service related issues and establishment of corrective actions where appropriate

Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)

Other site backup as assigned

Cost Management

Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

Education

Diploma degree or higher in Information Technology or related subject

1- 2 years’ experience in similar position

Required Skills

1– 2 Years’ hands-on experience in IT Infrastructure

Good English and local language communication skills, written and verbal

Experience of some or all of the following:

Key technology areas:

+ Windows 95/98/NT/2000/XP Client Operating System (English & Chinese)

+ Ethernet Local Area Network configuration, switches, hubs, routers

+ Frame Relay based Wide Area Voice/Data Networking infrastructure

+ Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN

+ Computer Hardware/Software/Information Security / Encryption / Firewalls

+ Microsoft Office / Microsoft Exchange / Microsoft Project etc.

+ Desktop Applications

+ IP protection

+ Advanced Technologies

Soft Skills

Candidate must posses problem-solving skills; attention to detail; IT Infrastructure operations experience; ability to effectively manage multiple priorities; strong interpersonal skills; strong communication and documentation skills; ability to work with minimal supervision; good at “Bad news first” having good constructive escalation skills; ability to work well within a team/collaborative environment. No frequent travel expected at this moment. Work on multiple time zones to engage the appropriate resources around the globe to address customer expectations

上班地址：增城区