Duties and Responsibilities:

1.Monitoring of Genesys platform: servers, applications, call routing and network traffic;

2.Maintaining and testing of proposed changes in Genesys UAT environment;

3.Continuously educates to propose and deliver innovations for Genesys platform;

4.Cooperation with Project Management on project and release scoping;

5.Cooperation with other Genesys Competency Centers, offers and provides Genesys consultation.

Requirements:

1.Two years’ experience (or more) in call center support role for voice communication systems;

2.Experience with SIP/TDM, VoIP routing protocols, network administration;

3.Working knowledge of production support processes, ticket management;

4.Experience with VMware virtual environment;

5.Knowledge of RHEL / Windows server installation;

6.Exposure to Call Routing / Strategy Capabilities, skills-based routing, CTI, Cisco/T-Server operations;

7.Knowledge or working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, etc.);

8. Fluent in English;

9. Ability to read and understand network/various application’s logs to troubleshoot the issues.

Staff Welfare:

1. After on boarding, providing supplementary commercial insurance besides the state-stipulated insurance and housing fund;

2. Fast and transparent promotion channel and broad development opportunities;

3. 5-15 days paid annual leave and 5 days paid sick leave. Free annual physical check-up;

4. Attractive employee activities.

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