We are looking for Back Office Specialist to support our department with all IT related topics.
 
Scope of duties:


- Support planning and monitoring MBMPL’s IT budget.
- Collaborates with business units to analyze and optimize business processes. Supports the modelling and design of processes.
- Develops IT KPIs and provides regular KPIs reporting (budget, personnel, application management, projects) Derive and document IT requirements based on identified business requirements
- Coordinates IT contracts (SLA, SA and maintenance contracts of external DL)
- Acts as local point of contact regarding all IT policies, ensures local compliance with IT policies
- Designs internal and external communication paths for IT related issues.
- Supports central applications (NACOS, HRWT, Intranet, etc.): administration, user management, training, process consulting and monitoring. Detects abnormalities and initiates countermeasures. Manages new releases and implements new functions
- Supports central applications rollouts: cooperates with the responsible CoC and prepared local operations, schedules rollout activities with local experts, provides training to local teams re. new applications
- Is accountable for applications problem management: organizes analyses, clarification and elaboration of solutions to problems, provides documents for the next level of support, initiates bridging measures.