RESPONSIBILITIES

• Manage Helpdesk tickets in a timely manner
• Provide assistance (infrastructure, hardware and application) for all users (students, employees and parents)
• Respond to students, employees and/or parents issues via phone, email or other established support channels
• Follow-up with users to ensures issues are resolved
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Install, makes changes and repair computer hardware and software
• Asset management and inventorying skills
• Work independently while simultaneously being a collaborative team member striving for team success.
• Escalate critical incidents to Help Desk Manager, as needed.
• Knowledge in French and/or Cantonese is a plus

Desired Qualifications

• Familiarity with case ticketing systems and ITIL practices and processes
• Detail oriented in order to keep detailed notes on tickets
• Ability to diagnose and resolve basic computer, printing, projector & sound issues
• Demonstrated ability to troubleshoot G Suite Education, Windows 10, Chromebooks, iPads
• Excellent oral communication skills

Requirements

• Certificate or Diploma in Computer Science or equivalent or the equivalent combination of education,
• technical certifications or training, or work experience
• Experience in an IT service desk and customer service environment
• Experience working in a school would be an advantage
• Holder of a dependent visa or Hong Kong Permanent ID

Conditions

• 39 hours per week
• 25 days annual leave per school year

Please submit your application (resume and cover letter) to the Recruitment and Human Resources Development Manager by clicking 立即申請 

Only shortlisted candidates will be contacted.
All information provided by the applicants will be kept confidential and used for employment-related purposes only.