Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

Albemarle is seeking an IT Helpdesk Technician to join our team based at Dalian Operations. The successful applicant will be responsible for the daily coordination and implementation of IT tasks to support the wider APAC team.

The IT Technician will be the first point of contact for all things IT.  This will require both a technical and customer service based approach. The applicant should have refined organizational, planning and prioritization skills and able to work collaboratively in a team environment.

Your role as part of the IT team and reporting directly to the IT Manager is essential to the on-going IT support to the Albemarle team.

KEY JOB RESPONSIBILITIES

• Troubleshoot and maintain IT infrastructure including but not limited to; end user workstations, network switches, servers and where applicable routers/firewalls
• Install hardware (servers, networking, laptops etc) and software as required
• Monitor network hardware and software for optimal performance
• Troubleshoot system and application problems
• Interact with other multiple departments of Albemarle
• Security focussed – assist with the deployment of any patches, hotfixes on infrastructure as prescribed by the Global Infrastructure group
• New staff inductions and onboarding activities
• Workstation Imaging, data transfer and deployment
• Printer and MFD(multi-functional device) support to include basic troubleshooting and queue management
• Basic PBX support to include troubleshooting, adds, moves and changes
• Provide support for video conferencing and collaboration tools such as Microsoft Teams
• Be aware of and stay current with leading practices for IT through research, networking, prototyping and education
• Perform other duties as assigned

work experience requirements

• Minimum 3 year’s experience in a similar role
• Ability to operate effectively within a team environment
• Customer service focus and excellent troubleshooting skills
• Excellent communication and documentation skills
• Demonstrated experience in supporting Windows server and workstation environments
• Experience with Virtualisation technologies (VMWare or similar) advantageous
• Experience with Networking Technologies (Cisco, Meraki or similar) advantageous
• Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams) advantageous
• Experience with Collaboration Hardware and Software Systems (Crestron, Poly) advantageous
• Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential
• Be able to communicate with fluent English and Mandarin

education/QUALIFICATION requirements

• Bachelors Degree in IT highly regarded
• Industry Certifications (VMWare, Microsoft, Cisco, ITIL, Comptia) highly regarded

Choose to unlock your full POTENTIAL. Apply today.