IT Helpdesk
万宝盛华企业管理咨询有限公司ShanghaiUpdate time: August 8,2019
Job Description
上海市 静安区

Functional Skills:

1. Lead regional or local minor projects, assist to implement global project. Control the projects in schedule, budget and meet the parameters agreed with business team.

2. Work with corporate IT to implement local & global infrastructure projects.

3. Follow & enforce global IT infrastructure standards and security policies

4. Prepare technical specifications, test criteria, project control and management reporting.

5. Develop and monitor policies, procedures, and standards documents

6. Provide daily maintenance and oncall support of infrastructure system

7. Assist in establishing and maintaining service level agreements with customers.

8. Establish and review capacity, utilization and other performance measures of production infrastructure system

9. Provide solution & process consulting in Asia Pacific infrastructure projects

10. Work as key member of APAC service desk, follow and enforce ITIL practice in daily service provision & support

11. Assist to make budget in related functional field and manage the usage.

12. Manage vendor in related functional field to ensure service is in line with Kohler standard.

Competency Requirements:

1. Team Work

? Acts as an integral part of their respective team, potentially assigned as a mentor to another team member (Technical analyst) for project leader work.

? Contributes ideas, being respectful and understanding of individual experience and knowledge as compared to others.

? Willingly takes direction from a variety of other team members. Supports the team through meeting of commitments on assignments.

? Takes the lead role for minor and major project work within their functional team. In this role, fosters effective relationships within the assigned team, enhancing the overall team collaboration and communication.

2. Professional Competence

? Seeks out information from other team members and alternative sources regarding industry trends relevant to their functional assignments.

? Has achieved management recommended technical and infrastructure training and certifications while still pursuing enhancement of professional credentials.

? Detail oriented in work and analysis. High quality of work in support of team initiatives.

? Exhibits strong diverse technical systems skills, a solid knowledge of AIT processes, and strong regional / global project management skills.

? Exhibits a solid knowledge of business processes in different AP sites for their assigned functional team and a strong willingness to expand this knowledge.

3. Focus on the End Customer

? During performance of assigned tasks, watch for any missed opportunities in defined business process, making adjustments as required. Communicate these scope changes with other regional local team members.

? Challenge questionable business process changes with the business unit when your experience raises questions/doubts. Keep team and program management informed of these situations.

? Provides feedback to team and AIT management regarding customer relationships.

ution that includes a mastery of at least 2 of the 3 skills relating to project leadership,

Technical Analyst ManpowerGroup Inc.是全球人力资源解决方案及服务的领导者,总部设于美国威斯康星州,1967年于纽约交易所上市,是一家财富500 强企业,运营历史超过70 个年头。 万宝盛华大中华于1997年率先进军大中华区,经过二十多年的发展,集团蜕变成一家综合人力资源解决方案供货商。时至今天,集团在大中华市场超过130个城市服务众多企业和政府客户。2019年6月,万宝盛华大中华有限公司于香港联合交易所有限公司(「联交所」)主板上市。

4. Initiative/Taking Responsibility

? Takes ownership for assigned tasks, working to complete them on time with targeted results towards end objectives.

? Willingly accepts joint ownership for tasks within a project where they are assigned in the lead role.

? Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout.

? Exhibits strong initiative and strong analytical thinking. Ability to achieve goals despite obstacles through innovative thinking.

5. Communication

? Uses speaking and writing skills to effectively convey information, express opinions, and motivate others to act.

? Listens actively.

? Demonstrates mastery of information and is persuasive.

? Willingly shares information, with team members and user management.

? Able to effectively present and teach subject matter within area of technical expertise.

6. Builds Trust

? Successfully establishes and maintains partnership with others.

? Thoughtful consideration of others ideas and concerns (empathetic thinking).

? Sought after for team membership & technical expertise.

? Develops and maintains networks of decisionmakers and key influencers.

7. Set High Standards of Performance

? Has achieved a level of contribution that includes a mastery of at least 2 of the 3 skills relating to project leadership,

? Multiple process knowledge and multiple functional expertise for either technology or business

? Must have proven track record of project leadership.

8. Drive Continuous Improvement

? Develop practical systems scope that enhances the business function.

? Challenge obsolete practices, question accepted truths, and eliminate non value-added processes

? Optimize use of technology within the Company

? Provide spirited positive leadership of systems initiatives.

RELATIONSHIPS AND CONTACTS

Supervisor Relationships:

1. Reports to MGR-TECHNICAL, ASPAC CORP SERV

Organization Relationships:

1. Frequent contact with management personnel in business groups for whom systems are being implemented.

2. Frequent contact with all levels of personnel in departments for whom systems have been installed.

3. Frequent contact with other Corporate Information Technology departments.

External Business Relationships:

1. Frequent contact with vendors of computing hardware and software.

2. Contact with other companies to research and evaluate computing technologies in use for Kohler

Co. potential application.

EDUCATION AND EXPERIENCE REQUIREMENTS

Qualifications Minimum:

? University degree in Computer Science or related discipline.

? Minimum 5+ years IT experience in infrastructure supporting; 2+ years in project management

? Proven track record of accomplishments in project work in one or more IT functional areas.

? Strong knowledge of IT service management processes, familiar with implementation & maintenance of IT incident/problem/change/release management

? Deep understanding of MS windows server and network device implementation and support

? Excellent communications and interpersonal skills

? Ability to handle multiple tasks independently

? Good command of written and spoken English

Wechat:13651942558

E-mail:Charles.yan@cn.manpowergroup.com

职能类别: 网络管理(Helpdesk)

关键字: helpdesk support global 英语 ITIL CCNA CCNP 美资 500强 不加班

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上班地址:江场三路

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