Responsibilities:

• Provide Helpdesk Service to end users from receiving IT related incidents and requests.
• Receive and handle calls in accordance with procedures for priority handling, including logging incoming calls, verifying caller’s identity and associated information, initial diagnosis, etc., (Follow process and procedure manuals)
• Provide first line determination and resolution to resolve / fulfill end users incidents / service requests, including:
• Basic usage advice on the supported applications and systems related PC usage;
• Technical support assistance for enquiries relating to the features, functions and usage of all PC and related equipment and application systems through remote management tools;
• If the incidents / service requests cannot be resolved / fulfilled by First Line Resolution, dispatch or escalate the calls to designated support teams (including third party vendors).
• Log all end users calls and tracks the status until resolution in the call logging system and prepare regular report to team supervisor

Requirements:

• Higher diploma holders or above in Computer Studies or related subjects;
• 1 year or above working experience in technical support field; with basic knowledge in IT is also welcomed to apply
• Self-motivated, proactive and customer focus attitude;
• Able to work independently and cooperate with other parties;
• Good command of both written and spoken English, Cantonese and Mandarin
• Shift duties or Overnight shift is preferred
• Fresh graduate is also welcome (Junior Service Desk Specialist)

Interested parties, please send your detail resume and expected salary to talent@techone.com.hk or by WhatsApp: https://wa.me/85263605600

All information gathered will be treated in strict confidence and used for recruitment related purposed only.