Short description of the position :
-Supporting the end-users with back-office systems and services, hardware setup, infrastructure systems, suppliers and any other Helpdesk daily activity.

Duties and Responsibilities

- Providing IT 1st and 2nd level support to all employees.
- Supporting Windows systems and services: Desktop and Servers, printers.
- Supporting and maintenance of IT infrastructure: Wireless/Wired networks, passive/active network devices and LAN/WAN services.
- Supporting and maintenance VOIP system, end user phones, analog lines, fax, etc…
- Diagnosing and resolving issues
- Following the IT and security processes and policies, guidelines, standards, blueprints.
- Responsible for the IT assets management: hardware inventories and software licenses.
- Managing IT procurement
- Managing IT projects
- Evaluating new technologies for improving service and network performance.
- Provide regular reports: Change request, Incident report, etc…

Knowledge, Skills and Abilities Required:

- 2-3 years’ Experience with Microsoft operating systems: Windows 7 and above, Windows Server 2008 R2 and above.
- Experience with troubleshooting and systems diagnostic, methods and tools – a Must
- 2-3 years’ Experience with Active Directory services, DNS, DHCP, File servers services – a Must
- Experience in writing technical documentation – Minimal experience is a must.
- Experience with network L2-L3 switches, firewalls, routers, WiFi – is a must.
- Knowledge of VOIP Telephone system (Asterisk) – is a must.
- Virtualization experience (VMWare) – advantage.
- Scripting knowledge (PowerShell) – advantage.
- Excellent service skills – Must
- Well organized, self-time management, ability to work alone and as part of a team.
- Good English skills in writing and speaking, good communication skills – is a must.
- Self and quick learner.

Additional comments -On call availability after hours in case of emergency

Please add the Skype info with your resume.