Job Responsibilities:

• Supervises day-to-day helpdesk operations
• Ensures cross communications between IT teams and users
• Creates and reviews escalation procedures
• Ensures service levels are maintained
• Identifies, researches, and resolves complex technical problems
• Documents, tracks, and monitors problems to ensure resolution in a timely manner
• Maintain up-to-date helpdesk knowledge base
• Responsible for helpdesk reports

Job Requirements:

• High Diploma is required
• Bachelor Degree is an advantage
• Knowledge of call center telephony and technology
• Customer-service oriented with a problem-solving attitude
• At least 2 years of post-qualification IT experience
• Less experienced candidate will be considered as IT Helpdesk Officer
• Good command in Cantonese, English and Putonghua is a must
• Excellent Analytical & Communication Skills

We offer competitive remuneration package and generous benefits including medical coverage.

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