Accountabilities – Key Result Areas

• Provide day-to-day second level support on retail stores systems from business office, conduct problem diagnosis in resolving stores IT issues and system incidents
• Maintain existing IT systems in an organized and proactive manner whilst ensuring the day-to-day support service can meet the business SLA
• Prepare and update store system support procedures on a timely basis, and whenever deemed necessary upon request
• Prepare regular KPI reports for the department regarding service performance
• Handle ad hoc requests as assigned by team supervisor or manager

Experience / Qualification Requirements

• Higher Diploma Information Technology or a related discipline
• Preferably with 2 years of work experience in supporting Point of Sales systems, IT devices and peripherals in chain-stores environment
• Good command of spoken and written English and Chinese
• Good communication and interpersonal skills with customer-oriented attitude
• A good team player with independent and helpful working attitude

Competitive remuneration and benefit package will be offered to the right candidate. Please submit your application on I.T Career or by clicking 立即申請 below.

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