Job Duties:

• Provide helpdesk support to the public in response to enquiries about the SHS mobile app, associated devices and related issues;
• Provide assistance to the public in completing the installation and activation of the mobile app;
• Reply to the enquiries and provide assistance through phone calls, emails, SMS or social media tools (e.g. WhatsApp, WeChat)
• Assist in monitoring the mobile app and associated devices; and
• Carry out any other activities which are necessary for the satisfactory completion of the operation.

Job Requirements:

• Must passes five subjects, including Chinese language and English language, in HKDSEE / HKCEE, or equivalent
• 2 years work experience in similar capacity
• Experience in helpdesk/call centre related work
• Have knowledge on using Android and iOS mobile phone
• Have good command of spoken Cantonese, English & Mandarin
• Working on Saturday, Sunday and Public Holidays is required
• HK permanent resident is required