IT Manager - Hong Kong
WPP ITHong KongUpdate time: June 12,2019
Job Description
Role Purpose
- To be the face of IT for Agency and hold end to end accountability for all IT within the site
- Own escalation management and have direct access to IBM and all other third party suppliers to ensure operational services meet business requirements
- To work with the local business to agree and manage to the IT budget. To includes managing the IT asset lifecycle and driving down lT costs locally
- To lead business discussions and communications and agree local demand and priorities
- To support the local implementation of the global IT programs.
- Advise the functional leaders for the Agency Operating Company(s) on how to innovate and utilise technology effectively within their functions
- Run continual IT improvement programs and demonstrate improved service and increased IT engagement locally.
- To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled
- Develop excellent relationships with key internal stakeholders (Operating Companies and Business Partners) plus 3rd party suppliers
- Provide technology guidance to the functional leadership and agree the technology development agenda and budget with them
- To understand and manage the local IT landscape i.e. key applications, assets, infrastructure, and services – know where there are problems / challenges and work with the IT Shared Service to priorities necessary developments
- Manage all third parties to ensure delivery of services meet contracted arrangement
- Serve as an escalation point on behalf of the Operating Companies in case of service quality issues
- Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managed
- Communicate new services / changes in existing services to Operating Companies
- Manage the IT Budget by setting the asset road map, identify budget holders, and analysing budgets
- Manage the local governance with the business leadership and participate in the regional and global governance when necessary
- Manage demand & priorities for new local services and changes to operational services.
- Provide local input into global business initiatives and escalate major requirements to the Agency Business Directors
- Drive and manage demand for Non-Standard-Service-Requests (NSSRs)
- Drive local delivery the IT transformation projects (End User Services, Network, Infrastructure)
- Work with Operating Companies to fully leverage, exploit and drive adoption of technology and service capabilities used
- Educate the business on how to use the IT service and maximise benefits
- Educate the business about IT policies, procedures, security, and compliance
- Lead a customer-centred culture, championing activities to empower end users to get maximum utilization of IT
- To manage all locally based IT resources
- To establish relationships with locally based earn out businesses and remote country based IT team
- To navigate resources from AgencyIT & Coretech to respond to client contracts / audit requirements
- A demonstrable track record of leading individuals and teams through complex change
- Strong technical background
- Experience, gravitas, and professionalism to engage and influence at the Executive level in a corporate headquarters
- Strong customer facing skills, in particular the ability to gain respect and confidence of senior stakeholders within the Operating Company(s)
- Good communication and influencing skills along with personal gravitas to create relationships at senior levels
- Knowledge of top level IT architecture principles
- Good knowledge of all aspects of Service Delivery
- Excellent self-organisation
- Direct experience of managing budgets
- Strong project management skills
- Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
- Good commercial insight with a comprehensive appreciation of how technology can enable positive business change
- Understanding of the creative mindset and user experience, exposure to media businesses.
- Leading with positive intent
- Ability to build excellent business relationships, based on trust and mutual respect Communicate effectively
- Being accountable and keep promises
- Ability to influence at all levels
- Strong team player
- Detail oriented
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