IT Manufacturing Service Desk Engineer Intern works in factory operation to resolve IT incidents escalated directly by users. The job scope includes:
Diagnose and solve a range of issues including but not limited to process software and hardware related issues in Intel global factories in a professional timely manner.
Develop relationships cross functionally to drive overall service improvement and Key Performance Index KPI for the department.
Recognize systemic customer impacting problems and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems when applicable.
Thoroughly and accurately document details of all internal and customer interactions.
Qualifications
3rd or 4th year student pursuing Bachelors degree in Information Technology/ Computer Science/ Computer Engineering or related field who have interest in IT support field
Good verbal and listening communication skills in English and Vietnamese
Good problem solving and troubleshooting aptitudes and a customer service experience is desirable
Willing to learn attitude
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
Privacy Statement:-
Your privacy matters to Intel and we comply with applicable data protection laws. We collect and maintain personal information for recruitment related activities and your data will not be used for any other purpose. We retain personal information for the periods and purposes set forth in Intel’s Privacy Notice. Retention periods can vary significantly based on the type of information and how it is used. We do not share your personal information with third parties.
In order for Intel to communicate with you on your application results, by submitting your information and proceeding with this application, you agree and consent that we can collect your personal information. You will have the ability to opt-out by informing vietnamjobs@intel.com or at any time selecting “unsubscribe” found at the bottom of our future marketing communications. You have rights to correct, update, request access to or deletion of your personal information as described in Intel’s Privacy Notice. In addition, if you wish to update or otherwise make changes to your resume, use Intel’s online application tool to resubmit a new resume
Get email alerts for the latest"IT Manufacturing Service Desk Intern jobs in Ho chi minh city"