工作职责:

Key responsibilities:

? Ensures the key operational processes (Incident management, Change management, Request fulfillment, Problem management, Configuration Management) are leveraged, meeting the defined service levels, within Windows team, in 24x7 environment

? Ensures the adherence to company and department policies

? Encourages and improves the within and across team communication and collaboration

? Develops team’s competence and skills to meet business requirement.

? Helps to instill proactive culture, continuous improvement, documentation and knowledge sharing within and across the teams

? Oversees all aspects of Windows operations

? Engages in projects, often work with a variety of teams, and support and cooperate with whole project team from conception to completion

? Works with lead engineers and architects to ensure services are built to be highly available, redundant and fault tolerant

? Lead crisis management efforts during planned and unplanned outages, driving rapid response and resolution to critical issues impacting the business

任职资格:

Ideal candidate profile:

? 8+ years of experience in Windows system management

? 5+ years of experience in leading Windows team

? Experience with staffing and team building

? Experience with project management

? Experience with ITIL methodologies and processes, specifically Request, Incident, Problem and Change management

? Knowledge of common IT infrastructure components and technologies – servers, storage, virtualization, cloud, network and similar

? Knowledge of common Windows applications and technologies – AD, Exchange, File Server, SCCM, WSUS, GPO and similar

? Ability to motivate the teams to solve problems at their root, develop common continue improvement techniques

? Ability to maintain SLAs through the implementation of proactive issue detection and reporting

? Ability to ensure accurate and complete support procedures, system documentation, and issue tracking entries

? Ability to assess the risks and benefits of proposed solutions, challenge and coach the technical teams to think in broader perspectives

? Proficient in English language, both written and spoken

? Bachelor degree or higher in IT, Electrical engineering or similar discipline

上班地址：天津市红桥区北马路170号陆家嘴金融广场A座