Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as IT Operational Provider Manager. Role description Ensure IT provider are delivering IT services according to contracts by making service performance transparent. Actively manage IT service provider and related contracts to ensure delivery of high-quality services. Work with SHS internal service owners on service improvements and standardization. Tasks and responsibilities • Ensure measurability of infrastructure service performance for external and internal service provider • Monitor and analyze service provider performance • Manage service level and service level credits • Represent SHS in provider service review meetings • Creation of transparency on service performance, adherence to agreed service level, service quality and financial performance for SHS external and internal services • Acting as escalation point for SHS service owners towards external service provider • Supporting SHS service owners in contract interpretations • Support creation of new service contracts and service level definitions • Drive continuous service improvement initiative Your attributes and skills: • Experience on managing global / regional / local external IT service providers • Experience in IT service management • Experience in IT service contract management; ideally also on global Managed Service Agreement Frameworks • Experience with legal terminology used in service contracts • Fluent in English • IT infrastructure service knowledge • Enhanced IT service management knowledge in an out-sourced environment • Bachelor or Master degree completed Trainings and Certificates • ITIL certification • ITSM • Negotiation management Our globalteam: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnósticos Ltda. Experience Level: Experienced Professional Job Type: Full-time