Duties and Responsibilities:
1. Using IT Monitoring tools to monitor IT Infrastructure(Linux server, windows server, database, network), Data Warehouse jobs/process, local applications and CN Online/offline business;
2. Creating Internal process documents, KB document, to ensure every team member is following the same process, and escalation procecure;
3. Related tools in use are Nagios, Zabbix, and so on;
4. Provide telephone/email support for IT issues’ escalation to Homecredit CN local IT teams;
5. This job position will need you work in shifts, including day shifts and night shifts, which can provide 24*7 service for our business;
6. Total shifts of one team member will be around 14 shifts each month, including 7 night shifts and 7 day shifts;
7. Shifts plan could be flexible according to availability of you;
8. Additional working hours exceeding 09:00-18:00 will get shift allowance.
Requirements:
1. University Degree;
2. Major: English, Computer Science, or other related experience;
3. Full Time worker;
4. Good English Communication, both oral and written;
5. Good ITIL knowledge;
6. Sense of responsibility;
7. Good team worker;
8. Be capable of working independently, escalate critical issues, prioritize issues correctly and understands the impacts to ensure issues get fixed as soon as possible by the responsible IT teams;
9. Linux knowledge, and experience of monitoring tools is a plus, you’d better have potential of developing/configuring monitoring tools to have everything in control.
Staff Welfare:
1. After on boarding, providing supplementary commercial insurance besides the state-stipulated insurance and housing fund;
2. Fast and transparent promotion channel and broad development opportunities;
3. 5-15 days paid annual leave and 5 days paid sick leave. Free annual physical check-up;
4. Attractive employee activities.
职能类别: 技术支持/维护工程师
联系方式
上班地址:天津市和平区赤峰道136号天津国际金融中心
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