Duties and Responsibilities:

1. Using IT Monitoring tools to monitor IT Infrastructure(Linux server, windows server, database, network), Data Warehouse jobs/process, local applications and CN Online/offline business;

2. Creating Internal process documents, KB document, to ensure every team member is following the same process, and escalation procecure;

3. Related tools in use are Nagios, Zabbix, and so on;

4. Provide telephone/email support for IT issues’ escalation to Homecredit CN local IT teams;

5. This job position will need you work in shifts, including day shifts and night shifts, which can provide 24*7 service for our business;

6. Total shifts of one team member will be around 14 shifts each month, including 7 night shifts and 7 day shifts;

7. Shifts plan could be flexible according to availability of you;

8. Additional working hours exceeding 09:00-18:00 will get shift allowance.

Requirements:

1. University Degree;

2. Major: English, Computer Science, or other related experience;

3. Full Time worker;

4. Good English Communication, both oral and written;

5. Good ITIL knowledge;

6. Sense of responsibility;

7. Good team worker;

8. Be capable of working independently, escalate critical issues, prioritize issues correctly and understands the impacts to ensure issues get fixed as soon as possible by the responsible IT teams;

9. Linux knowledge, and experience of monitoring tools is a plus, you’d better have potential of developing/configuring monitoring tools to have everything in control.

Staff Welfare:

1. After on boarding, providing supplementary commercial insurance besides the state-stipulated insurance and housing fund;

2. Fast and transparent promotion channel and broad development opportunities;

3. 5-15 days paid annual leave and 5 days paid sick leave. Free annual physical check-up;

4. Attractive employee activities.

上班地址：天津市和平区赤峰道136号天津国际金融中心