RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com

RWS is undertaking a Monitoring System  consolidation project

The primary activity for this role is to roll out the new monitoring  platform based on the PRTG platform.
 
The monitoring  specialist will have a passion for technology and will be seen as someone who innovates and leads with authority to maintain a highly functional, stable and reliable working environment for our user base.

The candidate will require strong PRTG skills and an in-depth understanding Multi site global monitoring system implementation

Technology and Principles

- Strong PRTG Skills and deployment experience to a mulit site global platform supporting 1000’s of virtual  and physical servers.
- Strong attention to detail to evaluate implementation activities for accuracy and errors.
- Strong Windows server background with solid experience in Microsoft  AD.
- A Focus on minimising admin and repeat processes through automation.
- Strong scripting knowledge with an aptitude for basic programming logic (PowerShell, Python).
- Adhere to the development and release principles, setting standards for build quality, versioning, documentation, testing and release strategy of migration tools.
- The ability to problem-solve under pressure and in complex situations
- The ability to clearly communicate with team members
- Excellent time management skills and a goal-oriented personality
- A strong understanding of data protection and data governance
- Strong Knowledge of Azure cloud service, specifically cloud storage technologies

  

Main Duties

1. Responsible to the roll out of PRTG monitoring solution  to SDL servers estate
2. Develop an implement a monitoring strategy using industry best practices
3. Develop and maintain tools and scripts to automate the monitoring and alerting
4. Document, publish and maintain key information relating to data migration toos, migration processes and architecture; 
5. Agree timetables and outage windows for data availability with key stakeholders
6. Continually review and improve upon the monitoring  processes by engaging with key stakeholders to discuss issues/concerns relating to service\system function. Take ownership of any related issues and work to manage the improvement process.     
7. Develop and adhere to appropriate standards and security policies to ensure risks associated with information and IT assets are minimalised.  
8. Provide support, direction, guidance and training to the global IT Support function as required. 

PERSON SPECIFICATION
Skills and Experience

Essential
1. Lead by example and inspire others through an approach based on high standards
2. Strong delegation skills while able to demonstrate value and purpose in the work to be carried out. 
3. An aptitude to tackle and own a challenge through to its conclusion 
4. Advanced analytical and structured problem solving abilities with inquisitive approach to work
5. Flexibility/Adaptability –fast to respond, thinks on feet, track record of adapting, thinking outside the box, open mind to new tools and changing processes
6. Ideas generator and innovator: always asking Why? How?
7. Understands and utilises automation and available tools, strengthening own knowledge of functionality and looking to contribute to future development
8. Self-starter requiring little supervision to complete tasks independently, curious, fast moving pace, self-developer, exhibits interest in world outside SDL and seeks to learn lessons to apply internally
9. Proven ability to create solutions for a variety of projects 
10. Constantly exceeds expectations and goes the extra mile demonstrating commitment to the task showing where persistence and extra effort has paid off 
11. Demonstrated interest in industry developments with regard to best practice and alternative approaches 
12. Can demonstrate an ability to lead and motivate a team
13. Can work across different IT functions and organise resources to achieve set goals\objectives 
14. Good team player, ready to back up colleagues when there is need and to communicate internally as work demands
15. Advanced written and verbal communication skills with proven ability to write highly technical reports and documentation
16. Being able to explain complex issues in simple terms.
17. Time prioritisation and management skills

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.