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In this role, you have the opportunity to

Be an active contributor to the Philips Digital Transformation Journey, partnering with the Business to Improve the lives of 3 billion people a year by 2030 while applying and perfecting state of the art technologies.

• Responsible for retaining expert knowledge on the service area

• Designs architecture for service content and delivery while maintaining alignment with the Architecture group.

• Ensures service integration is warranted

• 3rd line support and M&A activities

• Creates and maintains standard product portfolio documentation library content

• Manage demand into standard offerings

• Leads transition into solutions (technically) while maintaining close collaboration with the Project Organization

• Contribute to the solution handover process

• Advises on service strategy, policy + KPI's

• Defines service innovation content

• Defines the deployment approach

• Leads proof of concept initiatives

• Responsible for ServiceNow CMDB design and process to update

• Responsible for ServiceNow Service Catalog (Change Requests + Service requests) for their area.

• Responsible for CI (Continuous Improvement / Lean / Kaizen, KPIs and Daily Management) in the area to improve the service

• Dialog with vendors in the space – to ensure that the service stays green.

You are a part of a team of

Highly qualified Solutions Experts in a virtual global environment located in North America, Europe, and APAC. The team is responsible to manage the Philips Digital Networks portfolio, service creation and delivery to Philips Operations. The team was in the lead of the technical tracks of the major transformation projects such as Internet Centric Strategy (One WAN), Unified Communications – Fixed Voice Transformation Program, LAN Marketplace Program. The current initiatives are the introduction of the Software Defined Networking for WAN and LAN.

To succeed in this role, you should have the following skills and experience

• Proven capability to leverage vendor resources for service creation, deployment and service delivery

• Minimum 2 years successfully working in a global virtual team structure

• Minimum 4 years’ experience working within network and telecom discipline in a technical capacity

• Minimum 1-3 years’ hands on experience with Cisco based networks

• Knowledge in LAN, wireless, WAN, firewalls and Cloud multi vendor experience is an advantage

• Knowledge and experience with CISCO DNA - SDN is an advantage

• Strong proven technical background in networks and related aspects of the telecom discipline.

• Advanced technical certifications are preferred.

• Proven ability to communicate in business and technical terms

• Understand the business value of service creation and delivery

• Proven record of leading proof of concept activities, process improvement and service creation in a global environment

In return, we offer you

A path towards your most rewarding career. Succeeding in this market-based role in a complex environment will open many doors for your long-term career, inside and outside of Philips. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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