RESPONSIBILITIES

Skills

• Provide support services (infrastructure, hardware and application) for all users (students, employees and parents)
• Troubleshoot and complex issues (network connectivity issues, including remote access, secure Wi-Fi and wired connectivity to the internal network…) and work with other team members / outsource company to identify root cause and resolution.
• Work independently while simultaneously being a collaborative team member striving for team success.
• Serve as the most senior technical resource and escalation point for the IT Help Desk team.
• Perform regular monitoring and health-checking of IT infrastructure and systems
• Escalate critical incidents to Help Desk Manager, as needed.
• Asset management and inventorying skills
• Administrative tasks including (but not limited to): documentation, IT training provision, services monitoring, reporting, inventory taking, helpdesk system operation

Desired Qualifications/Skills

• Familiarity with case ticketing systems and ITIL practices and processes
• Aptitude for application level support, migration and deployment activities
• Demonstrated ability to troubleshoot Windows, Office 365 and networking issues
• Strong knowledge of networking and firewall
• Knowledge on GSuite Google Admin Console will be an advantage (using GAM script)
• Strong communication skills in English (verbal and written)
• Knowledge in French and/or Cantonese is a plus
  
  

Education

• Certificate or Diploma in Computer Science or equivalent or the equivalent combination of education, technical certifications or training, or work experience.

Experience

• 3-5 years of directly related experience supporting help desk operations
• Experience working in a school would be an advantage

Please submit your application (resume and cover letter) to the Head of Recruitment and Human Resources Development by clicking 立即申請 

Only shortlisted candidates will be contacted.

All information provided by the applicants will be kept confidential and used for employment-related purposes only.