We are looking to outsource the management of our (Infrastructure) Digital Foundation Office Core Team’s relationship with IT External Providers to ensure that Siemens receives the best value from external provider contracts. Our team is responsible for the global setup, management and security & compliance of SharePoint Online, Microsoft Information Protection (Purview) and OneDrive. IT provider Management will take on specific IT provider management responsibilities for the relevant areas and is also expected to support the wider team of M365 Collaboration Team in our road to Touchless IT Operations. What is expected from this service? • Manage the Service Management service team, consisting of Service managers to get the highest quality possible, within the existing contract. • Manage the delivery and quality of the deliverables included in our Microsoft contract. • Review, recommend and qualify components used in our Supplier Management process design including but not limited to Major Incident, Incident Management, Knowledge Management, Change Management, Access Management, Risk Management, SLA’s, Microsoft Workshops, internal services, consultancy and development. • Act as Product Owner on behalf of our services in ServiceNow and Nexthink onboarding and management. • Facilitate failure analysis and corrective actions for service process component issues. • Coordinate Supplier Quality Evaluation. What will this service need to provide to succeed? • Excellent verbal and written English communication skills • Proven experience leading and working in cross-functional teams • Minimum of 12 months experience in Service Management or Helpdesk support for SharePoint Online, OneDrive and/or Purview. • Excellent problem solving and analytical skills • Strong insight into technological problems • ITIL Foundations certifications is valued. • Nexthink Knowledge is valued. • Advanced end-user skills in Microsoft software package namely Teams, Outlook, Word, Excel, PowerPoint. Organization: Information Technology Company: Siemens S.A. Experience Level: Experienced Professional Full / Part time: Full-time