IT Service Delivery Analyst
HR departmentBangalore, 560008 in (primary)Update time: October 13,2023
Job Description
Job Title - IT Service Delivery Analyst
Essential
- 2 – 3 years’ experience within an IT support environment.
- The ideal candidate should possess the working knowledge and hands-on experience on the following technical areas:
- Windows Server 2008/2012/2016Microsoft Office, Active directory and O365
- Windows Desktop 7/10
- Microsoft Exchange
- Basic Networking protocols TCP/IP
- Antivirus technologies
- Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN
- Expertise across multiple ITSM toolsets
- Proven expertise in reducing call volumes through trending and service improvement.
- Previous experience working within a customer-focused environment is essential.
- Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information.
- Good verbal and written communication skills (English)
- Excellent email/telephone manner and good interpersonal skills
- PC literate with working knowledge of using Email and Microsoft packages.
- Willingness to work in shift-based schedule.
- Customer-focused approach to dealing with service and incident requests.
- Ability to work effectively with various types of end-users.
- Ability to work under pressure efficiently.
- Ability to multi-task, prioritize and manage workload.
- Self-motivated and self-reliant with the ability to work independently.
- Excellent attention to detail and be pro-active, hardworking, and patient.
- Ability to excel both independently as well as part of a team.
- Professional –punctual, reliable, trustworthy, inspires confidence.
- Applicants should have willingness toward self-improvement and continuous learning.
Desirable
- Logical and methodical approach to working.
- Knowledge of Mac OSX
- Knowledge of ITIL
- Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware)
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