Make your mark in our exciting world at Siemens. We are a collection of over 372, 000 minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for a number of people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division as a IT Service Desk Analyst and become part of a new in-house IT Service Desk team in Nottingham. This role is an entry-level position but would give the scope to progress into a more Technical or Service Management process focused role. In line with Siemens ‘new normal’ we are really flexible on where this person lives, what matters to us is having the next incredible mind within our team. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development, whether that’s Chartership, training or mentoring. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here. Change the future with us. As part of the IT Service Desk team, the Service Desk Analyst will act as a point of contact for the MAS Operations function, assisting in the provision of 24/7 support to MAS staff based in the field, office or home and external business partners, for all IT related issues and queries in line with ITIL framework processes. This includes: • Providing 1st level and some 2nd level fixes for legacy systems, field engineer devices and MAS specific workplace set-ups. • Remote support of field engineer devices, Mobile Device Management (MDM) software and asset management of field hardware estate. • Maintenance and creation of knowledge base articles for the end user, service desk and wider audiences. • Handling and completion of service requests ensuring that appropriate authorisation is received for certain Service Requests (such as on-boarding and system access for end users). • Management of legacy system user accounts in line with in-house policies and ISO 27001 (creation, reset and removal of user accounts). • Provide out-of-hours support as part of an on-call support Rota (24/7). Intuitively assess the impact of reported incidents outside of normal working hours and determine if immediate action is required. We don’t need superheroes, just super minds • Excellent technical trouble-shooting and analytical skills. • Ability to work on issues with minimum guidance • Excellent oral and written communication • Ability to adapt communication appropriately based on end user’s situation or level of competency. • Candidate must be able to think logically and make intuitive decisions. We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section Organization: Smart Infrastructure Company: Siemens plc Experience Level: Experienced Professional Job Type: Full-time