Key Responsibilities

• Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
• Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
• Uses incident and outage trend data to recommend technology or process changes to improve stability and reliability of service.
• Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
• Creates and maintains technical and end-user documentation for specific IT service or set of services is maintained.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.