Purpose 



Desirable experience in IT Service Management , including:

·       Understand the value chains of the Business Partners.

·       Accompany and support IT requirement specification process.

·       Experience in IT applications development and operational support

·       Develop and maintain the service documentation.

·       Create and update the service description.

·       Control service changes, tasks, incidents, problems and decisions.

·       Identify and control risks within the service.

·       Manage and implement service improvements.

·       Manage the IT Service life cycle main processes: Demand management, Service delivery, Service Transition and Service Operation.

·       Understands the IT organization and its current processes.

·       Understands concepts associated with organizational change.

 

Tasks & Responsibilities

Desirable  >3 years of experience in IT Service Management related activities:

Skills:

·       Service Management following the ITIL Standards.

·       Cost Management

·       Capacity Management

·       Stakeholder & Expectation Management

·       Presentation & Communication

·       IT Process management

·       Stakeholder management

·       SLA management

·       Change Management

·       Customer oriented

·       Proactive attitude

·       Organized and disciplined

·       Reliable

·       Conceptual & methodological thinking to build strategies, approaches and proposals to business partners

·       Good communication skill written and oral


·       Capable to create concepts and design it in a professional presentation