Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as IT Service Management Professional for Latin America. Role description IT Service Management Professional will perform operational management of IT infrastructure services for Latin America. Will support the rollout of global IT infrastructure projects for Latin American countries and ensure IT providers are delivering IT services according to agreed service levels after projects go-live. Tasks and responsibilities: Responsible for end user and infrastructure support in Region Latin America Roll out of centrally defined projects to Region and countries Act as interface to central project team Management of IT suppliers and contract Perform IT service delivery management Oversee all the service’s life cycle, including capacity, availability and continuous improvement management Monitor and analyze service provider performance / KPI’s Management of incidents resolution and escalations from IT Business Partners Interface and relationship with internal business Customers Suggested competence profile Fluent in English Complete undergraduate degree IT infrastructure service knowledge IT service management knowledge in an out-sourced environment Stakeholder management experience Intercultural experience Good coordination, planning and time management skills Qualifications • Experience on managing global / regional / local external IT service providers • Experience in IT service management • Experience in managing mid-sized IT infrastructure projects • Good presentation skills and working in a global organization • Customer Oriented • Proactive approach to problem solving Trainings and Certificates: ITIL and ITSM Project management Negotiation management Our globalteam: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnosticos Ltda. Experience Level: Mid-level Professional Full / Part time: Full-time