在玛氏，这是一段互惠并共同获益的体验。

在玛氏工作，实现您的职业抱负。并且认识到开展业务不仅仅是为了盈利。这是玛氏的理念。我们为每一位同事提供机会。让您所从事的工作变得对您本人、您身边的人以及地球更有意义的机会。在这里您从事的是既有趣又富有挑战性的工作，您不仅拥有开展工作所需的工具，还值得拥有杰出的同事来协助您共同完成。在您大展宏图的同时，我们也不断改善业务开展方式及促进同事职业生涯发展，把玛氏集团变成一家前途光明，不断持续发展的公司。

因为这从来不仅仅是关于单个个人、单个项目或单个品牌的事情。这关乎如何充分利用自身资源来实现互惠互利的长期收益。这关乎是否有创意、有理想。我们不怕失败，因为只有不思进取才会毫无风险。正是诚信和理想共同造就了玛氏这样一个独特而优异的工作环境，这也是为何在这里工作意味着更多。

关于玛氏

玛氏公司是一家拥有近百年悠久历史的私营家族企业，为人们和他们的爱宠提供各种产品和服务。作为一家销售额超过350亿美元的跨国公司，玛氏公司拥有众多深受全球消费者喜爱的品牌，例如：M&M’s®、士力架®（SNICKERS®）、特趣®（TWIX®）、MILKY WAY®、德芙®（DOVE®）、 宝路®（PEDIGREE®）、皇家宠物食品®（ ROYAL CANIN®）、伟嘉®（WHISKAS®）、 益达®（EXTRA®）、奥碧®（ORBIT®）、5™、彩虹®（SKITTLES®）、UNCLE BEN’S®、玛氏饮品™（MARS DRINKS™） 和COCOAVIA®。此外，玛氏公司也提供宠物护理服务，旗下拥有BANFIELD® 宠物医院、Blue Pearl®、 VCA® 和 Pet Partners™等品牌。目前，玛氏公司总部位于美国弗吉尼亚州麦克莱恩（McLean），在全球80多个国家的100,000余名同事每天都在积极践行着由“质量、责任、互惠、效率、自主” 构成的“玛氏五大原则”，通过业务发展为所有利益相关方创造价值，最终实现令你我自豪的成长。

Job Purpose
The job holder is mainly responsible for end to end major incident restoration, request fulfilment, and incident avoidance through IT operating model and actions defined in ITIL related processes, by leveraging functional/technical capabilities. He/she is playing a critical role in the success of operation and service delivery of MGS Digital Technology to all Mars business units within the time zone.

Key Responsibilities
1. Operation /Service delivery:
• Provide follow-the-sun support with global teaming on business-critical incidents, to secure high IT service availability;
• Respond to events (customer calls; issue report and request from Omni channel including Email, Skype message, Self-service portal; automatically generated alerts, etc.) for all technologies supported within predefined service level agreement and customer satisfaction target;
2. Functional/Technical capability:
• Be capable for delivering operational service with qualified knowledge capability as well as following proper processes;
• Take one or multiple technology lead(s) role to continuously improve knowledge capability by taking on new/upgraded services and proactively learning from higher technology teams, including Application Services, Infrastructure Services, etc.
3. Stakeholder management:
• Work with regional business partner and local team for cluster end user service excellence;
• Work with customer experience team for continuously customer experience improvement by insight generation from daily work and proactive innovation for support tool;
4. People / Team Leadership:
• Contribute to high performance collaboration global IT Operations team.

Qualifications
1. Education & Professional Qualification
•Undergraduate degree (MIS or Computer Science as a plus).
•ITIL Certification or demonstrated thorough understanding of ITIL.
•Need to have at least one formal industry qualification or relevant proven experiences in the area of speciality.
2. Knowledge/Experience
•Minimum of 3 years professional experience in Information Technology areas.
•Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives is required.
•Strong customer orientation with a focus on delivery of value-added service.
•Self-reliance, strong personal integrity and emotional stability.
•Ability to work effectively in a flexible and changing environment, manage multiple activities and priorities, and work well under pressure.
•Excellent interpersonal skills. Ability to work with individuals/teams across multiple cultures sites and time zones.
•Appreciation of other Western/Eastern cultures.
•Strong verbal and written English communication skills.
•Ability to communicate and work effectively with all levels of associates from operational to senior management
•Demonstrated ability to learn new technical skills quickly, and to apply this learning.
•Ability to work hands on in the technology.
•Solid knowledge of Microsoft business products like Outlook, Skype for business, etc.
•SAP / UNIX / Oracle experience an advantage. Have primary understanding on SAP, including the structure & function of each module. Be familiar with Oracle database structure and basic administration task. Oracle OCA/OCP certificate preferred.

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玛氏致力于提供平等就业机会，将考虑所有符合资格的求职者，不论其种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾状况、受法律保护的退伍军人身份或受法律保护的任何其他特性。如果您在求职申请过程中由于残疾而需要帮助或便利条件，可向我们提出。本公司很乐意提供此类帮助，并且任何求职者均不会因提出此类要求而受到惩罚。