Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting? Then come and join our global team as an IT Service Transition Professional in our Information Technology (IT) team responding and managing day to day end user reported incidents & requests involving Operating systems, hardware, applications & cloud services. Your tasks and responsibilities: Assist in identifying widespread problems with hardware or software and proactively engaging respective backend IT teams for support. Responsible for working with and tracking support tickets from beginning through resolution. Assist with management & setup of meeting room equipment, mobile devices, PC's and related peripherals Enable a digital workforce by providing training to business users on latest technologies to assist in effective utilization of current toolsets like Office 365, OneDrive and other end user tools. Support our global network & infrastructure team for the last mile delivery of global projects within the assigned regional scope Your qualifications and experience: Minimum 2 years of IT support experience and proven technical support experience with Windows 10 & Office 365 Experience in diagnosing complex customer support issues and providing easy to follow solutions Ability to communicate & provide effective support face-to-face, over phone and remote support Ability to manage customer escalations and prioritising requests using the defined escalation channels for timely support Experience working in a large organization with diverse global teams and global IT landscape is preferred Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. We are an equal opportunity employer and welcome applications from all candidates irrespective of age, disability, family responsibilities, gender identities, marital status, political opinion, pregnancy, race, nationality, religion, sex, sexual orientation or any other characteristics protected by Law. At Siemens Healthineers, Diversity and Inclusion are foundational to our purpose to help humans live longer and healthier lives. We promote an inclusive culture by embracing diversity in all its forms, at every level of our company, and in the communities we operate in. We drive Diversity, Equity & Inclusion to enhance our capability and positively impact the broader healthcare industry. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Experienced Professional Job Type: Full-time