REPORTS TO: Manager – IT Service Delivery - APAC

Provides front-line support for hardware and software problems that occur with internal personal computer (PC) systems (computers, monitors, keyboards, printers, and other peripherals).

• Receives, responds to, troubleshoots, and corrects PC related technical problems from internal customers;
• Tracks PC problems and resolves them in a prompt and courteous manner;
• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
• Works on software installation, update, and configuration as directed by PC
• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process
• Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc
• Works on the updating support information such as PC inventory, PC Loaners, IT assets etc

SKILLS:

• Microsoft Windows operating Systems, outlook, Office;
• Microsoft Active Directory mainly include domain account & DHCP maintaining.
• Local and network printers(or multifunction) configuration and trouble-shooting.
• Wireless LAN configuration and installation
• Mobile Smart devices installation and configuration (IOS or Android);
• Networking skill: PABX(Siemens), VOIP(Cisco).

EXPERIENCE:

Essential:

• Proficient in English (oral and written communication);
• Minimum 2 years of LAN and PC experiences;
• Good analytical trouble-shooting skills;
• Good problem analysis and solving techniques;
• Must be patient, customer focus and customer service orientated;

Desirable:

• 2 plus years experience working with both networking and Micorosoft systems.
• 2 years supporting Active Directory in a production environment;
• Experience in Service Desk environment would be advantages;
  

EDUCATION:

• College or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA

WORK ENVIRONMENT:

• Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).

• Spends much time working directly with server equipment, printers, and network equipment.

• Works under limited supervision.