Responsibilities:
Candidates must demonstrate good interpersonal skills, provide IT service to end users including setup, maintain, update hardware and software in industrial site environment.
Working experience and good knowledge of network infrastructure, such as Intranet/internet, security system, in accordance with LAN/WAN, TCP/IP, switch, router, firewall, printer.
Assist and coordinate with the end user to improve work productivity with regard to solving PC and network issues including data management, IP phone, teleconference and relative hardware and software.
Participate the IT project implementation and provide end user training.
Handle and troubleshoot all IT related hardware, peripherals and software problems, and support on standard and Non-standard IT service request to ensure IT system running smoothly.
Manage all IT systems full stack in the responsible sites against agreed service levels.
In charge of business specific IT demand (changes & projects), aligned with global strategy (User Requirement Specification, Acceptance, Deployment, Training).
Assist in the deployment of global changes and projects (Participate, Deployment, Training, Management of business participation and change).
Education/Certifications/Affiliations
Bachelor degree in Computer Science, MIS or similar field.
MCSE/CCNA certified will be great.
职能类别: 网络管理(Helpdesk) 技术支持/维护工程师
关键字: helpdesk server
上班地址:深圳市龙华区和平东路幸福城商业大厦
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