We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

we are super excited to present this opportunity which will definitely continue to add some summer sparkle to your next career move!  

Join us in the Digital Team as Customer Technology Services Manager for Luxury properties, where you will play a pivotal role in owning stakeholder relationships, ensuring the services we provide are aligned to their requirements and being a key contact between hotel partners and our IT Technical Team.

Here is a snapshot at some of the responsibilities you will hold:

1. Working closely with the internal and external stakeholders (Technical consulting/ product engineering services/customer support) to ensure mutual objectives are achieved and are to client satisfaction.

2. Accomplish financial objectives, both investment and operations by forecasting requirements; preparing and tracking an annual budget; scheduling expenditures; analyzing variances; initiating corrective action 

3. Solving day-by-day partner request that are owner specific or cannot be solved by helpdesk. Continuously improving helpdesk knowledge on hotel and partner IT Specify that can be delegated as L1 activity.

4. Recommend information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; anticipating requirements.

5. Monitoring and improving services delivered by Accor and Accor recommended suppliers. Creating/ implementing improvement plans if needed.

6. Communicating consistently with customers throughout the customer lifecycle, escalating important issues where needed.

7. Be in charge on all technical aspects of hotel openings, manage all third-suppliers involved and provide guidance to hotel owners.

Your profile?

A strong communicator in English  with experience of having worked within a similar field for a minimum of 3 years, in IT Project Management, or Level 2 support

Knowledge of Hospitality is an asset, but we are open to Talents from other industries!

Customer management experience is a must 

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidized gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few).  

Competitive salary including annual bonus

Flexible working environment : 3 days at the office, 2 days remotely

Office based in the Center of Warsaw, next to Zlote Tarasy

Your Accor experience begins now, so if you are entrepreneurial, thrive from working both in a team and autonomously, don’t hesitate to apply !