IT Supervisor

Be responsible for assisting the resort to maintain the integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly.

What is in it for you:

• Experience the beauty, culture and adventures that await oh Hawai'i Island
• Competitive extended benefits package including, medical, vision and dental for full-time permanent status
• 401(k)/retirement savings plan and matching program
• Life insurance
• Opportunities to grow from obtaining professional development through Accor's exclusive online learning platform
• Duty meal in our staff cafeteria
• Employee Travel Program
• Discounts on food & beverage and spa services

What you will be doing:

• Provide IT Support to Hotel staff and Guests
• To ensure that all computer related both software and hardware are working smoothly to support daily hotel operation.
• Maintain and inventory of all hardware and software. 
• Ensuring critical systems, specifically guest HSIA network, PMS, and POS working properly at all times
• Establishing and maintaining user procedures and hardware familiarization
• Assisting individual departments with setting up computer and training when needed
• Establishing and maintaining system security procedures consistent with control requirements and corporate policy.
• Establishing and maintaining backup procedures for all systems to ensure protection from loss of data and ensuring backups being carried out in accordance with corporate and local policies
• Conducting self in a professional manner at all times to reflect the high standards of Fairmont Hotels & Resorts
• Monitor and troubleshoot all the system from IT equipment (such as Servers, Network Switches, printer, etc.)
• Performing any additional duties as assigned by the IT Director

Your experience and skills include:

• Excellent organizational, follow-through and communication skills
• Exceptional problem resolution abilities
• Must be committed to team work and achieving team success
• Enthusiastic, driven, self-motivated, ability to work under pressure
• Understanding of Cisco Networking Equipment and familiar with iOS commands
• Understanding of TCP/IP networks
• Understanding of Ethernet cabling standards
• Working knowledge of Opera systems
• Minimum 1 year of experience in IT
• Diploma or Degree in information Technology or relevant certificates preferred

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team & working environment

We simplify tech for hospitality. We execute as #ONETECHTEAM

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2