Are you an expert when it comes to tools like Gsnow, Assist, Tableau as well as the Lean methodology? Are you at your best when supporting others on A3 and DTP platforms? Do you have proven ability to analyze complex issues and define measures for improving IT support situations (incl. lead small projects , strive automation)? Do you have proven experience with Secure Mobile Authentication (SMA) in supporting two-factor authentication on Mobile Devices (eg. iPad, Blackberry) as well as on A3 and DTP platforms?

We’re looking for an IT Support Analyst to:

• provide workstation support (Mobile Devices, Thin Clients, DTP Desktop and Laptops)
• assist with Desktop Virtualization projects as in BOYD/ UBS iPads / Remote Connection solutions
• support two-factor authentication based on a user certificate with keys stored in secure hardware features (BYOD)
• define workarounds for known errors and initiate process improvements
• contribute expertise to the Management of existing and new IT products as well as services
• use Lean methodology to identify pain points and root causes of inefficiencies
• act as a Subject Matter Expert in deployment of future state processes
• work on expert level complex technical issues within the desktop (incl. desktop HW support) as well a Mobile environment