Are you at your best when coordinating and collaborating with others? Do you like to interact?

As a Mission Control Stream Representative your responsibilities will be:
• provide a production overview for your stream and be the central point of contact to provide an overview of the production health of the stream you represent
• proactively monitor your environment at a top level for abnormalities and perform more focused investigations when necessary
• actively manage all SEV 1 to 3 Major Incidents and have overview of all SEV 4s, their current state and related escalations
• trends and abnormal volumes of SEV 5s and unstructured requests
• if necessary you manage SEV 4 incidents when they have the potential to escalate
• support cross-stream incident management by representing and coordinating your stream
• understand the BCM capabilities for the most important applications in your stream and the parameters for invocation during Major Incidents
• have an overview of all incident notifications released out of your stream
• run and support Mission Control Command & Control activities
• during Enhanced Command & Control events you represent your stream
• trend Incident and Problem ticket data to ensure that we have effective Problem management in terms of reducing Incident occurrence.