Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized world? Are you at your best when supporting others? Are you an expert when it comes to tools like App Dynamics, Splunk, JIRA? Do you have a track record of influencing IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?


We’re looking for a IT support analyst to:

• resolve IT issues across a wide range of technologies and applications
• ensure workflows, processes, tooling and applications are of the highest quality standard
• identify and enact process and technical improvements including automation
• leadership, crisis management, production incident management and production release management
• manage production incident and work with different stakeholders to prioritize the incidents
• drive production incidents to resolution
• contribute expertise to the management of existing and new IT products and services
• define and document workarounds for known errors and initiate process improvements
• work in close collaboration with business and application development teams
• ensure production stability and availability for key operational business processes.
• a natural ability to solve complex issues (covering both technical and business areas)
• strong analytical, problem-solving skills